Support Guidelines
Front line product support is available to customers with an active subscription 24 hours a day, 7 days a week via the CaoSys Customer Portal (CCP) which is accessed at http://support.caosys.com or via email at support@caosys.com.

Issue Tracking Overview
All customer issues should be logged via the CCP as a CaoSys Support Request (CSR). This CSR is a direct dialog to the CaoSys support engineers. As a CSR is updated both CaoSys engineers and the customer raising the issue are informed of the update thus ensuring a prompt response.

For a complete guide to the CCP please download our Support Services Guide.