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CaoSys Support Services
CaoSys offers
comprehensive support services of
the highest level to all of our
customers. Raise, track and resolve
all of your issues via our CaoSys
Customer Portal (CCP).
The CCP is an online, self-service
support solution that is available
24 hours a day, 7 days a week.
Simply sign in and utilise any of
the online resources. The following
table highlights the major features
our support services...
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24/7 Access to
the CCP |
√ |
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Downloadable
products and
documentation |
√ |
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Downloadable
product content |
√ |
|
Product updates |
√ |
|
Issue Tracking
System |
√ |
|
Error correction
support (ECS) |
√ |
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Enhancement
request support
(ERS) |
√ |
|
Forums |
√ |
|
Training Videos |
√ |
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Remote access
support |
√ |
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Assisted
Development |
√ |
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CCP Response
Time |
24 hours |
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Issue Tracking System
The
CCP employs an issue tracking system
from which you can raise a
CaoSys Support Request (CSR) at
any time; this is a direct
dialog to our support engineers
who will assist you with your
issue through to resolution.
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