Support

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Support Services

CaoSys offers comprehensive support services of the highest level to all of our customers. Raise, track and resolve all of your issues via our CaoSys Customer Portal (CCP).

The CCP is an online, self-service support solution that is available 24 hours a day, 7 days a week. Simply sign in and utilise any of the online resources. This powerful tool will give you access to a state-of-the-art web software that will provide you with all the assistance you need. You can login into the portal from your desktop, tablet or smartphone, anywhere in the world.

Issue Tracking System

The CCP employs an issue tracking system from which you can raise a CaoSys Support Request (CSR) at any time; this is a direct dialog to our support engineers who will assist you with your issue through to resolution.

Issue Tracking Overview

All customer issues should be logged via the CCP as a CaoSys Support Request (CSR). This CSR is a direct dialog to the CaoSys engineers. Our engineers will receive live feed updates with any concerns you may have. As a CSR is updated both CaoSys engineers and the customer raising the issue are informed of the update thus ensuring a prompt response. A CSR can contain text, images, video or documents that you may find useful for the resolve of your software issue.

Support Guidelines

Front line product support is available to customers with a current support agreement 24 hours a day, 7 days a week via the CaoSys Customer Portal (CCP) which is accessed at http://support.caosys.com or via email at support@caosys.com. All support is provided through you CCP account that needs to be pre-authorized  by one of our admins. Once your account has been activated, you will receive an email notification on your address, stating that your account is ready to use and that you can login into the portal.

Do you have any questions regarding our support services? Please contact us and we will respond as soon as possible.

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