Support

CaoSys Support Services

CaoSys offers comprehensive support services of the highest level to all of our customers. Raise, track and resolve all of your issues via our CaoSys Customer Portal (CCP).

The CCP is an online, self-service support solution that is available 24 hours a day, 7 days a week. Simply sign in and utilise any of the online resources.

Issue Tracking System

The CCP employs an issue tracking system from which you can raise a CaoSys Support Request (CSR) at any time; this is a direct dialog to our support engineers who will assist you with your issue through to resolution.

Issue Tracking Overview

All customer issues should be logged via the CCP as a CaoSys Support Request (CSR). This CSR is a direct dialog to the CaoSys support engineers. As a CSR is updated both CaoSys engineers and the customer raising the issue are informed of the update thus ensuring a prompt response.

Support Guidelines

Front line product support is available to customers with a current support agreement 24 hours a day, 7 days a week via the CaoSys Customer Portal (CCP) which is accessed at http://support.caosys.com or via email at support@caosys.com.

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